FAQ
FREQUENTLY ASKED QUESTIONS
How do I register My Account?
Fill in the details from Create Account form Here
How do I retrieve my password?
If you Forget your password you are able to retrieve it in the Sign in page by pressing “FORGOT PASSWORD” and following the instructions. If for any reason you are not able to retrieve it please Contact our Customer Service.
How can I check that my purchase has been registered correctly?
After finalizing your order, an email confirmation will be sent to you. Should you not receive this confirmation, please reach out to our customer service team for assistance. Alternatively, you can verify the status of your recent orders by accessing your account, where all pertinent details will be displayed.
What is the typical delivery time for orders?
Orders typically ship within 2–3 business days, with timing varying based on the delivery location. If the ordered is placed during Business hours we try to deliver it to the shipper in the same day, otherwise it it is delivered on the next business day.
Can I cancel or modify my order?
If you wish to exchange or cancel any item after placing your order, you must submit a request via email within 30 minutes. For cancellation requests, you have a 30-minute window from the time of order placement to email your request.
Please note that once an order is placed, modifications to shipping/billing addresses or any other information cannot be accommodated.
If you wish to exchange or cancel any item after placing your order, you must submit a request via email within 30 minutes. For cancellation requests, you have a 30-minute window from the time of order placement to email your request.
Please note that once an order is placed, modifications to shipping/billing addresses or any other information cannot be accommodated.
Is it secure to use my credit card on the website?
Yes, we ensure the safety of your data by transmitting it using SSL encryption. Furthermore, we only accept Visa and MasterCard payments with the utilization of Secure Electronic Transaction (SET) protocols.
Is it possible to track my order?
ou can track your order by signing into your account and navigating to the "My Orders" section. Once there, locate the specific order you wish to track and you'll find the courier tracking link. If tracking service is not available, please reach out to our customer service for assistance.
What should I do if I receive a defective item?
If you receive a defective item, please contact our customer service at [insert contact information] to arrange a free return and receive a full refund.
What should I do if I receive an incorrect item?
In the case where you rceive an incorrect item or a different size then the one you ordered please contact our customer service at info@chiefimaginationofficer.com and they will help you in issuing a refund.
How do I return an item?
To return an item, you have 15 days from the date of delivery to request a return. Customers in Turkey are eligible for free return shipping, while those outside Turkey are responsible for shipping and duty costs. Please contact our customer service to obtain a return authorization. After we receive the package and confirm the products are in their original condition, we will initiate the refund process, which typically takes 10-15 business days. Please inspect your products upon delivery and notify us of any issues within 3 days.
Can I exchange my items?
If you wish to exchange an item, you must first request a return. Once we receive the item in its original condition, we will process the refund, allowing you to proceed with your new purchase. The refund will be issued within 10-15 business days upon receiving the product.
How can I find out what the measurements of the products are?
In every product page you will find the size guide with all the information of each item.
How do I use a promotional code?
To utilize a promotional code, simply enter it during the checkout process before finalizing your order. You can apply the code either on the cart page or the checkout page. After entering the code, click 'Send', and the promotion will be applied to your total purchase amount.
My Items are being held in customs what should I do?
If your items are being held in customs, please contact the courier for assistance. Be prepared to potentially pay additional fees or duties for the package's release. Additionally, the courier may require additional personal information that you'll need to provide.